Minicase: Developing leaders as UPS


  1. What are the major skills Jovita Carranza has demonstrated in her career at UPS that have made her a successful leader?
  2. Consider the spiral of experience that Jovita Carranza has traveled. How has her experience affected her ability as a leader?
  3. Take a look at characteristics of successful leaders in Highlight 3.5. How many of these are demonstrated by Jovita Carranza?

Highlight about UPS??
1- UPS 4th largest employer with 357.000 employees
2- Operating in 200 countries
3- One of 50 best companies for minorities
4- Major reason of success:
A- Its commitment to its employee
B- Believes in providing both education& experience (spending $300 million /annually)
C-Promotion within
D-Equal opportunity to build skills and knowledge

Jovita Carranza
Joined 1976- clerk- Los Angeles
1985 – District planning manager-Los Angeles
1987- District human resources manager- Texas
1990- District human resources manager – Illinois
1993- District operations manager – Miami
1996- District operations manager- Wisconsin
1999-President of the America Region
Now Vice present of UPS air operations – Louisville – Kentucky

Women of the year 2004
Hispanic Business have given her the title of women of the year for her:

1- Corporate achievements
2- Determination
3- Drive
4- Innovation
5- Leadership in business

UPS in her words..

1- Value diversity and
2- encourages quality ,
3- Integrity
4- Commitments
5- Fairness,
6- Loyalty
7- Social responsibility

The Mini Case
1. What are the major skills Jovita Carranza has demonstrated in her career at UPS that have made her a successful leader?
Mini Case ..2
2. Consider the spiral experience that Jovita has traveled. How has her experience affected her ability as a leader?

Typically referred to as UPS, is an American global package delivery company headquartered in Sandy Springs, Georgia, United States in Greater Atlanta. It delivers more than 15 million packages a day to more than 6.1 million customers in more than 220 countries and territories around the world.
1 – Eagerness to take new challenges .
“I always accepted all opportunities that presented themselves because from each one you can learn something, and they serve as a platform for future endeavors”
2- Surround yourself with capable, skilled, loyal and committed to results employees.
3- After 30 years with UPS – team work, interaction and staff development, are the achievements of she proud of. “because that takes focus, determination, and sincerity to perpetuate the UPS culture and enhance it through people”.

Carranza Success based on
Carranza Principal
“The importance of being committed, of working hard, and doing so with positive outlook”.
Carranza words of wisdom
“Sit back and listen and observe, you learn more by not speaking, intelligent people learn from their experience, with wisdom, you learn from other people mistake.”
The major skills Jovita Carranza has demonstrated in her career at UPS that have made her a successful leader is that Carranza’s’ corporate achievements, determination, drive, innovation, and leadership in business have earned her the distinction of being named Hispanic Business Magazines Woman of the Year 2004 .What the article states along with my belief that Carranza developed teamwork and commitment in employees who work at UPS. Carranza encouraged not only the employees but the company to look at all aspects of company and employee needs. She accelerated the organizational values diversity, encourages quality, loyalty, and social responsibility, among other values throughout. This is what made become a successful leader. Carranza knew what to look for to make a successful organization. She wanted to develop teamwork and interactions. Being employed for over 30 years helped contribute to the success of Carranza, becoming a leader, she didn’t start out like this but her dedication came through. She made her commitment to UPS as they were committed to their employees. The relationship between UPS and Carranza provided the opportunity for her to succeed and allow her employees to create careers within the company.
Carranza started from the bottom at UPS and has worked and earned her way up through the company. She can understand and empathize with the workers in every position throughout UPS because she has worked them at some point. Carranza has worked in so many different departments from being part-time, human resources, up to division & district managers and finally the President of American region, because she was in all of those positions. This is why she is now UP.
In each of that position she had learned, experienced, and grow wiser and understand more the UPS vision and way of working, she was lead and been a leader, and because of the knowledge she gain from each position, Carranza learned how to deal with the verity of employees in the company, and how the company operates which give her the tools to lead.

Mini Case ..3
3. Take a look at the characteristics of successful leaders in Highlight 2.1.
How many of these are demonstrated by Jovita Carranza?

1- Cognitive ability – both raw “intellectual horse power “and mental agility.
2- Strategic thinking, especially with regards to global competition.
3- Personal and organizational communication skills.
4- The ability to manage in an environment of diversity.
5- The ability to identify attracts, develop, and retain talented people.
6- The Ability to learn from experience.
*check this link for

Leadership in Organization
MAGT 564
Case 2
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