Quality Plan Analysis of a Failed Project

Complete a quality plan analysis of a failed project and a new quality assurance plan for the
turnaround project.
This portfolio work project, quality analysis and assurance evaluation, is based on your
selected business or IT project. You may choose to base your assessment on the Revive
LLC case study for the development of a new online employee orientation module, or
you may continue to base it on a company of your choice. Both human resource (HR)
and information technology (IT) employees, as well as contractors, will be utilized in this
project.
Project quality management plan is defined as “a component of the project or program
management plan that describes how applicable policies, procedures, and guidelines will
be implemented to achieve the quality of the objectives” (Project Management Institute,
2021, p. 283).
The quality management plan describes how the project team will implement quality
policies to meet project requirements and satisfy the customers’ needs and expectations.
A project plan usually includes a quality statement. This document deals with quality
planning, quality assurance, and quality control through testing and continuous
improvement of the project processes and the project deliverables. If the organization
has a PMO and IT governance, a project needs to follow the basic framework and
structure specified for all IT-related activities and projects in that organization. Since
quality planning is one of the key facilitating processes in the project planning process, it
must be performed as planned and in parallel with other planning processes.
The term quality can assume different meanings, depending on the circumstances in which it is
applied. For example, as a customer, your quality requirements may be different from that of the
product or service provider.
Reference
Project Management Institute. A Guide to the Project Management Body of Knowledge
(PMBOK® Guide) – Seventh Edition and The Standard for Project Management. Newtown
Square. PA. 2021.
For this assessment, choose either Option A or Option B. You do not need to do both.
Both options will be graded using the same scoring guide.
Option A: Project Revive LLC is a consulting firm of highly charged and accomplished
project managers whose main stream of revenue comes from managing the turnaround
of failing projects. As a consultant with Project Revive LLC, you will study, analyze, and
manage a failed project from NearlyFree.com. NearlyFree.com is a fictitious company
and the project documents for NearlyFree.com project scenario are located below. The
NearlyFree.com project was originally scoped to develop and deploy an automated web-
based training system for new employees to reduce the workload and cut down
personnel resources required to complete the new employee orientation (NEO) training.
Your analysis of the failed new employee orientation (NEO) project continues by
examining the project with respect to quality.
Option A Resources:
• NearlyFree.com Organizational Background and IT Governance [DOCX] Download
NearlyFree.com Organizational Background and IT Governance [DOCX].
• Project Charter [PDF] Download Project Charter [PDF].
• Project Schedule [MPP] Download Project Schedule [MPP].
• Project Scope Statement [PDF] Download Project Scope Statement [PDF].
• Quality Statement [PDF] Download Quality Statement [PDF].
• Statement of Work Template [DOC] Download Statement of Work Template
[DOC].
• Task Costs [XLS] Download Task Costs [XLS].
• Work Breakdown Structure [DOC] Download Work Breakdown Structure [DOC].
• Work Breakdown Structure [VSD] Download Work Breakdown Structure [VSD].
Option B: You may choose a business of your own. It must include (but is not limited to)
the following criteria:
• Clearly indicate the title of the project in every assessment.
• You must have access to the following documentation:
o Scope statement.
o Final deliverable and product definition.
o Project work breakdown structure.
o Project schedule.
• Quality plan.
• Project costs (estimates and actuals).
For both Option A or B, you are the project manager.
Microsoft Project is the recommended software tool for this course due to its wide
industry acceptance and its use in many project management professional roles. To make
this easier, you have the ability to download and install your own version of MS Project
for use in this course. See the Software Preparation and Technology Access activity in
Assessment 1 for more information.
Practice using MS Project in this course will prepare you for future professional PM roles
and responsibilities; please use MS Project for those tasks supported by MS Project. If
you have access to other tools such as MS Visio, MS PowerPoint, MS Word, or other
project management software that you believe may still meet the requirements of this
course, please discuss your selected alternative with faculty.
Use the PMBOK® Guide as the model for developing the deliverables.
Part 1: Quality Plan Analysis
Deliverable: Complete a quality plan analysis of a failed project.
Analyze the approach used in the original project quality management plan and
determine how well the final project deliverable met stakeholder expectations. Assess
the organizational structure and influences of the company to determine if additional
project requirements are needed to improve the quality of the final deliverable or final
product.
Complete the following tasks and discuss how each one will contribute to a successful
project. Where necessary, define assumptions you made.
Analyze the quality assurance plan of the failed project by:
• Evaluating quality standards defined for the failed project.
• Analyzing the product quality using the selected quality standards.
• Recommending additional quality standards for the project.
Part 2: Quality Assurance Plan
Deliverable: Develop a new quality assurance plan for the turnaround project.
From your experience, you already know the value of a comprehensive quality assurance
plan. To convince the NearlyFree.com management that the NEO project turnaround
will be successful. As part of the turnaround plan:
• Prepare a cost of quality (COQ) analysis using a common method to classify cost.
• Develop a new quality assurance plan for both planned and systematic activities.
o Explain how the quality assurance plan supports project quality.
o Consider its impact throughout the project.
Use the software of your choice to develop the deliverables for this assessment.
This assessment has two deliverables:
1. Develop a comprehensive Project Quality Analysis report.
2. Develop a comprehensive Project Quality Assurance report.
3. References: There is no set number of references required for this assessment.
Use scholarly or academic sources where applicable.
4. Format:
1. Microsoft Project is not required for this assessment. This assessment has
two parts and two deliverables.
2. Use your choice of MS Word, MS Visio, or MS PowerPoint to develop the
comprehensive analyses
3. These analyses are professional documents and should therefore follow
the corresponding Academic and Professional Document Guidelines [PDF],
including single-spaced paragraphs.
4. Use APA style and format for references and in-text citations.
By successfully completing this assessment, you will demonstrate your proficiency in the
following course competencies through corresponding scoring guide criteria:
• Competency 3: Apply project quality tools and techniques to ensure project
success.
o Analyze quality standards of a failed project.
o Analyze the product quality using the selected quality standards.
o Recommend additional quality standards for the turnaround project.
o Analyze the quality assurance plan for a failed project.
o Develop a new quality assurance plan for planned and systematic activities
• Competency 4: Communicate effectively in a professional manner consistent with
he standards of project management.
o Prepare a cost of quality (COQ) analysis.