Minicase 1: Verizon and Rivio Use the Web to Offer Big Benefits for Small Businesses. Page 553


Q1. In what ways might IT strategy and alignment differ for small businesses as opposed to that of larger organizations?

Q2. What are some of the major challenges for aligning IT in a small organization?

Q3. What are some of the pros and cons of using large providers to meet the IT needs of small business customers?

Q4. Conduct some research on the Rivio system and make your own assessment as to whether the claim of Rivio’s chairman – that “Rivio will enable Verizon’s small business customers to more efficiently run the businesses, giving owners and employees more time to focus on revenue-generating activities” – is hype or reality.