What Do You Think Now?

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What Do You Think Now?  (Chapter 3, Page 53)

The World of Customer Service: Customer Relations and Servicing

  1. What are sure-fire techniques for providing superior customer-service?
  2. What situations and practices might provide easy traps for inferior customer service?
  3. How can you maximize a customer’s expectations and perceptions about the customer service your company provides?
  4. How does exceptional customer service generate customer loyalty?
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