Unit 1 Promote communication in health, social care or children’s and young people’s settings
Outcome 1 Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate.
1.2 Explain how communication affects relationships in the work setting.
Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals.
2.2 Describe the factors to consider when promoting effective communication.
Outcome 3 Be able to overcome barriers to communication
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
3.2 Identify barriers to effective communication.
3.5 Explain how to access extra support or services to enable individuals to communicate effectively.
Outcome 4 Be able to apply principles and practices relating to confidentiality
4.1 Explain the meaning of the term confidentiality.
4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.