Unit 1 Promote communication in health, social care or children’s and young people’s settings


Outcome Understand why effective communication is important in the work setting

1.1    Identify the different reasons people communicate.

1.2     Explain how communication affects relationships in the work setting.

Outcome 2    Be able to meet the communication and language needs, wishes and preferences of individuals.

2.2 Describe the factors to consider when promoting effective communication.

Outcome 3   Be able to overcome barriers to communication

3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.

3.2 Identify barriers to effective communication.

3.5 Explain how to access extra support or services to enable individuals to communicate effectively.

Outcome 4      Be able to apply principles and practices relating to confidentiality

4.1 Explain the meaning of the term confidentiality.

4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.