Quality management plan Cosmo Inc

Develop a quality management plan for a given scenario or a real-world project of your choice,
using the PMBOK Guide and your choice of word-processing applications.
This portfolio work project, a project quality evaluation, is based on your selected
business or IT project. You may base your assessment on Cosmo, Inc., a developer and
distributor of wearable technology, or use a project of your choice.
Project quality management is defined as “the processes of incorporating the
organization’s quality policy regarding planning, managing, and controlling project and
product quality requirements in order to meeting stakeholders’ objectives” (Project
Management Institute, 2017, p. 271).
The term quality can assume different meanings, depending on the circumstances in
which it is applied. For example, as a customer, your quality requirements may be
different from that of the product or service provider. When the customer and the
supplier do not share the same definition of quality, they may disagree on the desired
outcome of a project, which could potentially result in miscommunication between the
two parties. To minimize disagreements, it is important to evaluate the organization’s
quality policies and procedures, as well as ensure that a continuous improvement
philosophy is incorporated into the overall project quality management processes.
Many quality approaches have stood the test of time! Approaches to quality
management include but are not limited to:
• Deming’s 14 points to management.
• Juran’s 10 steps to quality improvement.
• Crosby’s 14 steps to quality management.
In this unit, you will evaluate various approaches and apply those principles to
your selected project.
Reference
Project Management Institute. Guide to the Project Management Body of
Knowledge (PMBOK® Guide) — Sixth Edition and Agile Practice Guide. Newtown
Square. PA. 2017.
or this assessment, choose Option A or Option B. You do not need to do both. Faculty
will grade both options using the same scoring guide.
• Option A: Based on the analysis completed by a task force at Cosmo, Inc., the
marketing department must develop, implement, and test a new marketing
campaign focused on maintaining current customer levels and increasing their
customer base through the utilization of new technology. Refer to the Cosmo, Inc.
Case Study [DOC] Download Cosmo, Inc. Case Study [DOC]document for more
information.
• Option B: You may choose a business of your own. It must include (but is not
limited to) the following criteria:
o Clear business objective and a specific completion outcome.
o Project team with at least three members in addition to yourself. Each
member must have defined roles and responsibilities
o Completion window of 180 days.
o Cost estimates that serve as the basis for a budget used as part of the plan
development process.
For both Options A and B, you are the project manager.
Microsoft Project is the recommended software tool for this course due to its wide
industry acceptance and its use in many project management professional roles. If you
have not already done so, follow the instructions provided through the links below to
download and install software or register for an account, as required.
1. If you have a Capella MS Imagine account, go to Step 2. Otherwise, see the
instructions for registering an account at MS Imagine – Registration.
2. Log into the Capella Microsoft Imagine WebStore.
3. Identify the version of MS Project that is compatible with your operating system.
4. Download and install.
If you encounter any difficulties in the download and installation process, post a detailed
question in the Ask Your Faculty Discussion in the menu dropdown when you click the
image of your faculty. They should be able to help you or point you in the right direction
for the answers you need.
Using Project in this course helps prepare you for future professional PM roles and
responsibilities. Please use Project for tasks the software supports. If you have access to
other tools such as Microsoft Visio, PowerPoint, and Word, or other project
management software you believe may still meet the requirements of this course, please
discuss your selected alternative with faculty.
Deliverable
Using the PMBOK® Guide, create a quality management evaluation for your project,
which should contain the following components (at minimum):
• Description of the organization’s quality policies:
o Identify the quality objectives.
o Determine the level of quality acceptable to the stakeholders.
•
o Determine project manager’s roles and responsibilities for executing the
policy and ensuring quality.
o Develop an acceptance statement for project champions and stakeholders.
o Description of the quality control procedures:
 Identify the activities and techniques that ensure quality objectives
are being met.
 Determine the processes and procedures that ensure quality output
throughout the project life cycle.
 Elements of a quality control system should:
 Specify what to control.
 Adhere to quality standards that result in the most effective
correction action taken.
 Establish a measurement methodology.
 Include project quality documentation.
• Description of the quality assurance procedures:
o Ensure that project product, results, or processes meet the required quality
levels.
o Ensure integration of project scope, time, and cost processes.
o Project manager is responsible for establishing any administrative
processes and procedures ensure conformance to requirements of
stakeholders.
o Identify regulatory or legal impacts or requirements.
• Description of the continuous process improvement procedures:
o Determine application and integration of CI tools and techniques including,
but not limited to:
 Process mapping.
 Plan-Do-Check-Act (PDCA) cycle.
 Root cause analysis.
 DMAIC.
 Agile project management.
 Quality circles for project management.
o Establish a problem identification and solving process using tools and
techniques.
o Establish a culture for continuous improvement (CI):
 Adaptability and action-oriented leadership styles are inherent in CI
cultures.
•
o Develop an innovative and engaged environment for all project team
members.
• Description of the quality assurance audit processes:
o An independent evaluation of the project to ensure conformance to the
project quality requirements, standards and polices.
o Develop a quality assurance audit plan to:
 Adhere to planned quality requirements.
 Adhere of all safety requirements.
 Adhere to all regulations and legal requirements.
 Adhere to accurate data collections methods.
 Adhere to proper corrective action methods.
• References: There is no set number of references required for this assessment.
Use scholarly or academic sources where applicable.
• Format:
o Use your choice of Microsoft Word, Visio, or PowerPoint.
o All assessments are professional documents and should therefore follow
the corresponding Academic and Professional Document Guidelines,
including single-spaced paragraphs.
o Use APA style and format for references and in-text citations.
By successfully completing this assessment, you will demonstrate your proficiency in the
following course competencies through corresponding scoring guide criteria:
• Competency 1: Create a project plan, including subsidiary plans, to deliver project
outcomes that meet stakeholder expectations.
o Describe the organization’s quality policy.
o Analyze project quality procedures.
• Competency 3: Communicate formally and informally with project stakeholders
and sponsors.
o Explain quality assurance procedures.
o Describe continuous process improvement procedures.
• Competency 4: Establish change-control processes, and use the tools and
techniques to assure approvals.
o Plan quality-assurance audit activities.
Faculty will use the scoring guide to review your deliverable as if they were your
immediate supervisor. Review the scoring guide prior to developing and submitting your
assessment.