Developing employees to benefit customers

$17.50

Developing employees to benefit customers

Evaluate how developing employees enables an organization to benefit customers through delivering superior customer service. Make sure to discuss all the following points:

1- Definition of customer service

2- The difference between training and development

3- The benefits of training and development

4- Potential drawbacks of training and development

5- The contribution that employees can make to the brand image of the organization

6- Potential performance indicators that an organization could use to measure the level of customer service

7- Relevant examples

Additional Files:

Delivering-a-Superior-Customer-Service.docx